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Privacy Policy

Your privacy is our first priority. If you have any questions regarding our Privacy Policy, please don't hesitate to contact us.

Last Updated: 28 April 2023


Dee-Pigment & Skin Clinic Pty Ltd, trading as Dee-Pigment & Skin Clinic, ABN 55 665 042 802 ("Dee-Pigment & Skin Clinic", "we", "us", or "our"), is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other relevant Australian laws, regulations, and rules. This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit our website (the "Website") or interact with our services.


By using the Website or any of our services, you agree to the collection and use of your personal information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Website or our services.


  1. What is "personal information"?
    (a) The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable.

    (i) whether the information or opinion is true or not; and

    (ii) whether the information or opinion is recorded in a material form or not.

    (b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this Privacy Policy.


  2. What information do we collect?
    The kind of personal information that we collect from you will depend on how you use the Website or how you interact with our services. The personal information which we collect and hold about you may include:

    (a) Identifying information, such as your name, email address, phone number, and mailing address.

    (b) Health-related information necessary for providing our services, including your medical history, skin concerns, and treatment preferences.

    (c) Payment and billing information, such as your credit card details and billing address.

    (d) Technical information, such as your IP address, browser type, and operating system, when you visit our Website.

    We collect this information when you:

    (a) Register an account on our Website.

    (b) Book an appointment or make a purchase through our Website.

    (c) Complete forms or questionnaires.

    (d) Communicate with us through email, phone or social media platforms.


  3. How we collect your personal information
    (a) We may collect personal information from you whenever you input such information into the Website or interact with our services.

    (b) We also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.


  4. Purpose of collection
    (a) The purpose for which we collect personal information is to provide you with the best service experience possible on the Website or when you interact with our services.

    (b) We customarily disclose personal information only to our service providers who assist us in operating the Website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

    (c) By using our Website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.


  5. Security of your personal information
    We take reasonable precautions to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.


  6. Access and correction
    Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.


  7. Retention of your personal information
    We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.


  8. Changes to this Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices, services, or the relevant laws. We will notify you of any changes by posting the new Privacy Policy on our Website and updating the date following "Last Updated:" towards the beginning of the Privacy Policy as well as the date following “last updated on” at the bottom of the Privacy Policy. Your continued use of the Website or our services after any changes to this Privacy Policy constitutes your acceptance of the updated Privacy Policy.


  9. Complaint procedure
    If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Dee-Pigment & Skin Clinic Pty Ltd and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.


  10. Overseas transfer
    Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.


  11. How to contact us about privacy
    If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us at:

    Dee-Pigment & Skin Clinic Pty Ltd (trading as Dee-Pigment & Skin Clinic)
    Studio T2, 27 Stoneham Street, Stones Corner, QLD, 4120, Australia
    Phone: 0490851524

    This Privacy Policy is effective as of 28 April 2023 and was last updated on 28 April 2023.

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